Privacy Policy

Last Updated: February 2026

At CueBoard, we take privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our product intelligence platform.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

  • Account information (name, email address, company name)
  • Billing information (processed securely through our payment provider)
  • Communications you send to us
  • Feedback and survey responses

Customer Data

As our business customer, you may provide us with data from your customer feedback sources, including:

  • Support tickets and conversations
  • Product reviews and ratings
  • Sales call transcripts
  • Survey responses
  • Social media mentions
  • Slack conversations (when integrated)

Automatically Collected Information

When you use our Service, we automatically collect:

  • Log data (IP address, browser type, pages visited)
  • Device information (operating system, device type)
  • Usage information (features used, actions taken)
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process and analyze Customer Data to generate insights
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Monitor and analyze trends and usage
  • Detect, investigate, and prevent security incidents
  • Comply with legal obligations

3. AI Processing

CueBoard uses artificial intelligence, including large language models, to analyze Customer Data and generate insights. Our AI processing:

  • Occurs in secure, isolated environments
  • Maintains strict data separation between customers
  • Does not use your data to train AI models
  • May occasionally produce inaccurate results — always review AI outputs before making business decisions

4. Data Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share information:

  • With service providers: Who help us operate our Service (hosting, analytics, payment processing)
  • For legal reasons: To comply with laws, respond to legal requests, or protect rights
  • In business transfers: In connection with a merger, acquisition, or sale of assets
  • With your consent: When you direct us to share information

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption in transit (TLS 1.2+) and at rest (AES-256)
  • Multi-tenant architecture with strict data isolation
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Monitoring for suspicious activity

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. Upon termination:

  • Customer Data is deleted within 30 days
  • Backups are purged within 90 days
  • We may retain certain information as required by law

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Data portability (receive your data in a common format)
  • Withdraw consent at any time

To exercise these rights, contact us at privacy@cueboard.ai.

8. International Transfers

CueBoard is based in India. Your data is processed and stored in India. If you are located outside India, we use appropriate safeguards to protect your data in any international transfers.

9. Cookies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Understand how you use our Service
  • Improve our Service

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it's used
  • Request deletion of your personal information
  • Opt-out of the sale of personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

11. European Privacy Rights (GDPR)

If you are in the European Economic Area, UK, or Switzerland, you have additional rights under GDPR. CueBoard acts as a data processor for Customer Data and as a data controller for account information.

12. Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at: